The National Consortium for Data Science (NCDS), in partnership with Interpersonal Frequency, will host a free webinar on Improving Digital Inclusivity on Local Government Websites using the “Hidden Cues” in Data on Wednesday, November 2 at 12 PM ET.
In theory, digital spaces can provide both services and better quality of life to more people than ever before. In practice, too many government websites are not serving diverse populations equally. You want your website to do better and attract historically underprivileged categories, but how do you begin? In this webinar, you’ll learn how civic analytics can give solid clues about how to build a more inclusive government website. Interpersonal Frequency founder Harish R. Rao will reveal our 2021 Government Benchmarking report with user success data with insight on how to attract those digitally left behind, and help you decide where to invest your next research funds. Plus, he’ll discuss unique insights learned from I.F.’s in-depth website discovery process with cities and counties. We will also cover “hidden” insights buried in the benchmarks, like the services that municipal government web users most want — but often fail to find or receive.
Harish founded Interpersonal Frequency with a vision of creating a unique software development firm dedicated to empowering public organizations and government municipalities with high-end, modern digital technologies. Combining his real-world expertise in civic technology, management, and digital marketing with a passion for data-driven tools and processes, he is always seeking new ways to bring user experience and engagement to the fore. Harish developed Interpersonal Frequency’s innovative Voice of Citizen® and Voice of Patron® analytics platform to gather data that enables us to analyze user paths and feedback, recognize gaps, drive client business solutions, and broaden online capabilities. Today, over 17 million people are supported by this technology.
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